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Refund policy
1. If the received product does not match the photos and description on our website, or for some other reason you want to return or change the product, you must:
- inform us about your desire to return or change the product within 14 days after receiving it to our email address easybalanceukraine@gmail.com with a description of the reason for the return / exchange of goods. The date of receipt will be the day when the courier service handed over/delivered the goods to you. (We will monitor the delivery date by the track number of the courier service).
- Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

2. If you have not received your order within the agreed delivery time, or the courier service has lost your order, we will provide 100% refund for up to 120 days from the purchase date. Or resend the goods to you.
Please inform us about this situation by email easybalanceukraine@gmail.com .